Policy/Standards 101

Adam Balfour

by Adam Balfour

I took this picture at Nashville airport on a recent work trip. One of two possible things has happened:

1. Nashville airport is now transporting students to Hogwarts and this is a platform 9 3/4 situation. This is not a wall, but a portal to get you to the gate that will take you to Hogwarts*; or

2. There used to be a one way walkway here, but it was recently walled over. The sign used to serve a good purpose, but now no longer provides value (other than content for my #SundayMorningComplianceTip) and could cause people to question if other standards and policies are outdated and need to be followed or not.

This situation reminded me of two basic – but often overlooked – points when it comes to standards and controls:

1. Policies should supplement common sense; not replace it. If a wall literally blocks someone from entering an area, a policy telling them not to enter is not needed – the wall is sufficient for common sense to determine that this is not an access area.

2. When your operations, risks or vulnerability to risk change, make sure to adapt and update your policies and standards (including determining if the policies or standards are even needed any more).

*(Sorry Harry Potter fans – I’ve walked down that walkway before it was walled over, but don’t let that stop you from visiting Nashville to check for yourselves and see our incredible revamped airport)

Policy Standards 101

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